Moving with Confidence: Our General Terms and Conditions
At Midwest Movers, transparency and trust are at the heart of every move we handle. Our General Terms and Conditions are designed to ensure a smooth, safe, and stress-free relocation experience for every customer. Below is an overview of what these terms generally include and why they matter to you.
Understanding Our Commitment
When you schedule a move with us, our agreement outlines the responsibilities of both parties. These terms provide clarity about our services, timelines, and mutual expectations. We’re committed to handling your belongings with care, meeting agreed schedules whenever possible, and delivering the highest standard of professional service.
Your Responsibilities
As our valued customer, your role is just as important. You help ensure a successful move by:
-
Providing accurate information about your move, including addresses and inventory.
-
Preparing your items for transport according to safety guidelines.
-
Being available or assigning a representative on move day.
-
Reviewing and signing necessary documents.
Limits and Liabilities
Our team follows strict procedures to keep your belongings secure. While we take every precaution, certain limitations may apply to liability for loss or damage depending on packaging, transport conditions, or items of extraordinary value. We recommend discussing special items in advance so we can offer proper protection options.
Payments and Cancellations
Payment terms, deposits, and cancellation policies are designed to keep your move organized and transparent. These details are confirmed when booking and help us allocate the right resources and staff for your move date. Should your plans change, let us know as soon as possible so we can assist with rescheduling or adjusting your service.
Our goal is to make your move simple and worry-free. Please take a moment to review the General Terms and Conditions before booking to make sure every detail of your move is handled with confidence and care. Our customer support team is always available to answer questions and explain how these terms apply to your specific relocation.
